FAQ
How do I contact you for services and custom products?
You may contact us by phone at (734) 288-8772 or (734) 288-8793, 9:30 am - 4:00 pm, Monday-Friday (ET) to discuss your individual needs. We value our customers and clients. If we are assisting other customers or clients and can not take your call, please leave a message with contact number and the name of the contact person and we will return your call as soon as we are available.
What are virtual assistant (virtual secretarial) services?
Virtual assistant services (sometimes referred to as virtual secretary) are services offered that can be totally handled through phone, faxing, mail, email correspondence and file sharing via the internet. Some services we offer can be totally handled without meeting in person. Procedures vary depending on the type of service requested. Contracts for services and approval letters can be mailed or in some cases emailed to you. (See "What Is a Virtual Assistant" for more information.)
What payment methods are accepted?
Virtual Services Payment Methods
We accept business checks or payment through PayPal for virtual services (services handled totally by email, phone contact, faxing or file sharing via the internet). Through PayPal, you can use your PayPal account. If you do not have an account, you may still use your Visa, Discover or MasterCard through PayPal. We will give you an estimate on approximate hours needed for your service request. A 30% deposit for services is required for virtual services before work on services begin. For virtual services, deposits can be made by business check or can be placed through PayPal after you receive the emailed invoice. Your 30% deposit goes toward your full expected payment for services rendered. Payment of remaining balance will be expected upon completion of services for all virtual services provided. Elements of some services we provide require meeting with you onsite at your location. (See Business Locations for areas we provide these services. ) After meeting with you, we then perform the remainder of the service offsite at our location. If additional materials, such as but not limited to, postage stamps are needed to complete a service, you must pay for them in advance by business check only. A $30 fee will be charged for business checks returned due to insufficient funds. All previous service payments must be made before new service requests are accepted.
For graphic design services, you will receive a draft of the the design for approval. Once approval is given, you pay 50% of the service cost before we send you the final design file (.jpeg, .png, .pdf). Upon receiving the final design file, we will send you another invoice for the remainder of the payment due upon receipt of the invoice. If you are in our local service area and use our desktop publishing services with the graphic design service, in addition to the 50% payment after approving the design, you will need to pay for the product materials before they go to print. Once print has begun, no revisions can be made. You will be responsible for the full cost of any reprinting. The remaining 50% of the graphic design service will be due upon receiving final invoice. All previous service payments must be made before new service requests are accepted.
We accept business checks or payment through PayPal for graphic design services and desktop publishing products. Through PayPal, you can use your PayPal account. If you do not have an account, you may still use your Visa, Discover or MasterCard through PayPal.
Retainer Services Payment Methods
For retainer services, we accept payment by business check only. A $30 fee will be charged for business checks returned due to insufficient funds. All previous service payments must be made before new service requests are accepted.For more information, please refer to the question listed below about retainer services. Also, please refer to the Business Service Pricing.
What if I don't see a needed service listed?
Please ask! If we are able to do a service we have not listed, we will be happy to assist you.
What is the turnaround time for my service request?
Turnaround times depend on the complexity of your requested service and our current workload. We cannot guarantee same day service for any requests, especially services requested toward the end of our business hours. It is better to contact us in advance of your deadlines to fulfill your service needs. Agreement forms or service requests must be signed and deposits made (see above information about payments) before work can begin on your service. Approval forms for most services must be signed before the final completion of a service can be rendered to you. Therefore, this must also be factored into the time frame of your request.
Do you handle rush jobs?
We handle rush jobs only as our workload permits. Rush jobs will be charged an additional fee based on the extent of work you need done. All agreement forms, service requests and approval forms must be signed. Deposits must be made through PayPal before we can begin services. We cannot service requests made toward the end of our business hours with the expectation that the service will be completed by the beginning of the following business day. We cannot do rush jobs for mailings.
What are your business hours?
Our business hours are Monday-Friday 9:30 am-4:00 pm (ET). If we are assisting other clients at the time of your call, please leave a message and we will get back with you when we are available to do so during our business hours.
Where do you provide services and products?
We provide Virtual Assistant Services throughout the state of Michigan. Elements of some services require us to meet with you onsite at your location and then perform the remainder of the service offsite at our location. (For these services see Business Locations for more information). All of our products may be purchased throughout the contiguous USA.
Do you proofread, edit or write content for requested services?
At this time we do not provide proofreading, editing or writing services for our clients. You will be responsible for the total written content. We will type exactly what you have provided for us. If providing us with handwritten drafts, they must be clearly legible. Upon our completion of the document, you must do a final proofread and sign a form of approval (for in-person services). For virtual services, we will email you a PDF file of the document you requested. It will be a copy version only. Then we will email you a PDF approval letter for you to run off and sign. You may scan the approval form with the signature and send it back to us as an email attachment. Or we can mail you the approval letter, you sign it and mail it back to us.
May we retain your services?
You may retain our services for a set number of hours each month.
If you require our services on a regular basis or need that extra helping hand for a set number of hours per month, our monthly retainer packages are the perfect solution for you. Payment for retained services must be received in advance before work can commence. You will be sent an invoice by the 15th of each month with payment due by the 30th to retain services for the upcoming month. (For example, hours retained for May will be billed on April 15 with payment due by April 30th.) Any unused time will not roll over to the next month.
If extra hours are needed beyond those you have contracted with us, you will be charged by the hourly rate for each additional hour of service.
In addition to the retainer fee, you will be responsible for additional costs of any materials, supplies or other expenses we may need to get the job done. This would include, but not be limited to, cost of copies, paper, ink, envelopes, stamps, etc. We will bill you for the additional costs separately. Bill must be paid in full before we perform the work needed for that request.
What is your privacy policy?
100% confidentiality is guaranteed on all work. Business Buddies LLC adheres to strict privacy policies. We will not share your customer information or business ideas with third parties.
You may contact us by phone at (734) 288-8772 or (734) 288-8793, 9:30 am - 4:00 pm, Monday-Friday (ET) to discuss your individual needs. We value our customers and clients. If we are assisting other customers or clients and can not take your call, please leave a message with contact number and the name of the contact person and we will return your call as soon as we are available.
What are virtual assistant (virtual secretarial) services?
Virtual assistant services (sometimes referred to as virtual secretary) are services offered that can be totally handled through phone, faxing, mail, email correspondence and file sharing via the internet. Some services we offer can be totally handled without meeting in person. Procedures vary depending on the type of service requested. Contracts for services and approval letters can be mailed or in some cases emailed to you. (See "What Is a Virtual Assistant" for more information.)
What payment methods are accepted?
Virtual Services Payment Methods
We accept business checks or payment through PayPal for virtual services (services handled totally by email, phone contact, faxing or file sharing via the internet). Through PayPal, you can use your PayPal account. If you do not have an account, you may still use your Visa, Discover or MasterCard through PayPal. We will give you an estimate on approximate hours needed for your service request. A 30% deposit for services is required for virtual services before work on services begin. For virtual services, deposits can be made by business check or can be placed through PayPal after you receive the emailed invoice. Your 30% deposit goes toward your full expected payment for services rendered. Payment of remaining balance will be expected upon completion of services for all virtual services provided. Elements of some services we provide require meeting with you onsite at your location. (See Business Locations for areas we provide these services. ) After meeting with you, we then perform the remainder of the service offsite at our location. If additional materials, such as but not limited to, postage stamps are needed to complete a service, you must pay for them in advance by business check only. A $30 fee will be charged for business checks returned due to insufficient funds. All previous service payments must be made before new service requests are accepted.
For graphic design services, you will receive a draft of the the design for approval. Once approval is given, you pay 50% of the service cost before we send you the final design file (.jpeg, .png, .pdf). Upon receiving the final design file, we will send you another invoice for the remainder of the payment due upon receipt of the invoice. If you are in our local service area and use our desktop publishing services with the graphic design service, in addition to the 50% payment after approving the design, you will need to pay for the product materials before they go to print. Once print has begun, no revisions can be made. You will be responsible for the full cost of any reprinting. The remaining 50% of the graphic design service will be due upon receiving final invoice. All previous service payments must be made before new service requests are accepted.
We accept business checks or payment through PayPal for graphic design services and desktop publishing products. Through PayPal, you can use your PayPal account. If you do not have an account, you may still use your Visa, Discover or MasterCard through PayPal.
Retainer Services Payment Methods
For retainer services, we accept payment by business check only. A $30 fee will be charged for business checks returned due to insufficient funds. All previous service payments must be made before new service requests are accepted.For more information, please refer to the question listed below about retainer services. Also, please refer to the Business Service Pricing.
What if I don't see a needed service listed?
Please ask! If we are able to do a service we have not listed, we will be happy to assist you.
What is the turnaround time for my service request?
Turnaround times depend on the complexity of your requested service and our current workload. We cannot guarantee same day service for any requests, especially services requested toward the end of our business hours. It is better to contact us in advance of your deadlines to fulfill your service needs. Agreement forms or service requests must be signed and deposits made (see above information about payments) before work can begin on your service. Approval forms for most services must be signed before the final completion of a service can be rendered to you. Therefore, this must also be factored into the time frame of your request.
Do you handle rush jobs?
We handle rush jobs only as our workload permits. Rush jobs will be charged an additional fee based on the extent of work you need done. All agreement forms, service requests and approval forms must be signed. Deposits must be made through PayPal before we can begin services. We cannot service requests made toward the end of our business hours with the expectation that the service will be completed by the beginning of the following business day. We cannot do rush jobs for mailings.
What are your business hours?
Our business hours are Monday-Friday 9:30 am-4:00 pm (ET). If we are assisting other clients at the time of your call, please leave a message and we will get back with you when we are available to do so during our business hours.
Where do you provide services and products?
We provide Virtual Assistant Services throughout the state of Michigan. Elements of some services require us to meet with you onsite at your location and then perform the remainder of the service offsite at our location. (For these services see Business Locations for more information). All of our products may be purchased throughout the contiguous USA.
Do you proofread, edit or write content for requested services?
At this time we do not provide proofreading, editing or writing services for our clients. You will be responsible for the total written content. We will type exactly what you have provided for us. If providing us with handwritten drafts, they must be clearly legible. Upon our completion of the document, you must do a final proofread and sign a form of approval (for in-person services). For virtual services, we will email you a PDF file of the document you requested. It will be a copy version only. Then we will email you a PDF approval letter for you to run off and sign. You may scan the approval form with the signature and send it back to us as an email attachment. Or we can mail you the approval letter, you sign it and mail it back to us.
May we retain your services?
You may retain our services for a set number of hours each month.
If you require our services on a regular basis or need that extra helping hand for a set number of hours per month, our monthly retainer packages are the perfect solution for you. Payment for retained services must be received in advance before work can commence. You will be sent an invoice by the 15th of each month with payment due by the 30th to retain services for the upcoming month. (For example, hours retained for May will be billed on April 15 with payment due by April 30th.) Any unused time will not roll over to the next month.
If extra hours are needed beyond those you have contracted with us, you will be charged by the hourly rate for each additional hour of service.
In addition to the retainer fee, you will be responsible for additional costs of any materials, supplies or other expenses we may need to get the job done. This would include, but not be limited to, cost of copies, paper, ink, envelopes, stamps, etc. We will bill you for the additional costs separately. Bill must be paid in full before we perform the work needed for that request.
What is your privacy policy?
100% confidentiality is guaranteed on all work. Business Buddies LLC adheres to strict privacy policies. We will not share your customer information or business ideas with third parties.